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Article: South African Contact Centre Industry: Will Growth Match Goals?
- Article from:
- Business Wire
- Article date:
- July 24, 2008
CopyrightCOPYRIGHT 2008 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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CAPE TOWN, South Africa -- While South Africa's outsourced contact centre industry is set for growth, this may not reach the government's targets. In the next five to seven years Frost & Sullivan (http://www.ict.frost.com) anticipates that the total number of outsourced seats will reach about 60,000, but will fall short of the government's goal of 100,000 by 2009.
"The planned growth in the industry is unlikely to be realised under the current circumstances," says Frost & Sullivan research analyst Spiwe Chireka. "This is due to a number of factors, particularly that South Africa's value propositions are not all relevant. The country is relying increasingly on ...