Article: Textbook of social administration: the consumer-centered approach.(Brief article)(Book review)

This classroom resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social program framework that uses information, personnel and additional resources to support and direct the interaction between social workers and their clients. It equips social program managers with the skills they need to produce mutually desired results for their clients and staff.

John Poertner, professor emeritus in the School of Social Work at the University of Illinois at Urbana-Champaign, and Charles Rapp, professor and director of the Office of Mental Health Research and Training at the University of ...

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