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Article: Adding value through customer service: two metalcasters are taking customer service beyond the traditional receptionist in a headset.
- Article from:
- Modern Casting
- Article date:
- July 1, 2008
- Author:
CopyrightCOPYRIGHT 2008 American Foundry Society, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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[ILLUSTRATION OMITTED]
Most metalcasting facilities large and small know they can improve their operations by implementing an enterprise resource planning (ERP) system. If you track information about your products, you'll find ways to produce a better product.
But what many casters don't know is that they can improve more than just their product by upgrading their ERP. Whether you're producing i million lbs. a year or 1 million tons per year, tweaking your internal tracking system also can improve your customer service capabilities.
Two companies, one large and one small, have made customer service-and the computer systems that support it--a ...