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Article: ResponseTek:CEM Transforms Net Promoter into Comprehensive Business Improvement System.
- Article from:
- Biotech Week
- Article date:
- August 13, 2008
CopyrightCOPYRIGHT 2008 NewsRX. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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ResponseTek, the leading provider of on-demand Customer Experience Management (CEM) solutions, today introduced new Net Promoter(R) functionality, providing its clients the ability to use the popular customer advocacy methodology to continuously improve customer experience delivery at the operational level (see also ResponseTek).
ResponseTek:CEM transforms customer feedback about their experiences with companies into business intelligence, providing customer-centric organizations a simple, powerful business intelligence software platform to review, share and act on the voice of the customer. With its Summer 08 release, ResponseTek has integrated the Net Promoter ...