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Article: ACSI: Apple, Google Surge in Customer Satisfaction, American Automakers Fall Further Behind Foreign Competition.
- Article from:
- Business Wire
- Article date:
- August 19, 2008
CopyrightCOPYRIGHT 2008 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Customer Satisfaction with E-Business Reaches New High, but Slip in National Index Suggests Tepid Consumer Spending Growth
ANN ARBOR, Mich. -- Customer satisfaction continues on a bumpy path without momentum or trend in the second quarter, according to the American Customer Satisfaction Index. After a small uptick last quarter, ACSI slips 0.1% to 75.1 on a 100-point scale. The ACSI second quarter report, released today from the University of Michigan's National Quality Research Center, forecasts consumer spending will remain weak with growth of no more than 2.3% in the third quarter.
"The American consumer has long been the single biggest force propping ...