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Article: J.D. Power and Associates Reports: Among Consumers, Pella Ranks Highest in Satisfaction With Windows and Patio Doors for a Second Consecutive Year.
- Article from:
- Science Letter
- Article date:
- August 19, 2008
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Pella ranks highest in satisfying consumers with windows and patio doors for a second consecutive year, according to the J.D. Power and Associates 2008 Windows and Patio Doors Satisfaction Study(SM) released (see also J.D. Power and Associates).
The study, now in its second year, measures satisfaction among consumers who purchased new windows or patio doors. Overall satisfaction is based on performance in seven factors (in order of importance): ordering and delivery (22%); value (21%); operational performance (15%); product quality/durability (14%); appearance and design features (12%); repair and replacement (10%); and warranty (8%). Respondents may have ...