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Article: American Express Ranks Highest in Customer Satisfaction among Credit Card Companies for the Second Consecutive Year.
- Article from:
- Business Wire
- Article date:
- September 3, 2008
CopyrightCOPYRIGHT 2008 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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-- Company Ranks Highest Across All Customer Satisfaction Factors --
NEW YORK -- American Express ranks highest in customer satisfaction among credit card issuers, according to the second annual nationwide study by J.D. Power and Associates. The study, which was released earlier today, ranks American Express highest in overall satisfaction among 18 of the largest card issuers in the U.S.
In fact, American Express ranks highest in each of the five factors the J.D. Power and Associates 2008 Credit Card Satisfaction Study(sm)looked at to determine overall satisfaction - Customer Interaction, Billing and Payment Process, Fees and Rates, Rewards Programs, ...