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Article: BETTER BUSINESS BUREAU SYSTEM APPROVES FEE FOR SERVICE OPTION
- Article from:
- PR Newswire
- Article date:
- July 16, 1996
CopyrightCOPYRIGHT 1996 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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ARLINGTON, Va., July 16 /PRNewswire/ -- The Better Business Bureau (BBB) system has voted to permit BBBs the option of charging consumers a fee for enhanced inquiry and complaint services.
The fee-for-service resolution that was approved in a system-wide referendum will permit Better Business Bureaus to charge only for "value-added" inquiry or complaint services. Those BBBs electing to charge a fee will have to offer consumers a "satisfaction guaranteed" policy, participate in ongoing surveys to measure and ensure full customer satisfaction, and provide some reasonable alternate means of free access to BBB information and services.
BBBs answer more than 10 ...