Article: What to Say to a Porcupine.(Brief article)(Book review)

Article: Practical guide to customer service ...
The Australian Library Journal;  May 1, 2007 ;     700+ words ... ... Training library staff and volunteers to provide extraordinary customer service. New York: Neal-Schuman Publishers, 2006. 160p US ... practical tools. The content covered is broad and places customer service training in context. Ten factors underlying good client ...

Article: Delivering and Measuring Customer Service.(Brief ...
Small Press Bookwatch;  August 1, 2008 ;     460 words ...Delivering and Measuring Customer Service Richard D. Hanks Duff Road ... Delivering and Measuring Customer Service" is a complete and comprehensive ... Looking at the evolution of customer service through recent history ...

Article: Training Library Staff and Volunteers to Provide Extraordinary ...
Internet Bookwatch;  December 1, 2006 ;     494 words ... ... Volunteers to Provide Extraordinary Customer Service Julie Todaro & Mark L. Smith ... Volunteers to Provide Extraordinary Customer Service is a practical, plain-terms guide ... and ingraining that practice with customer service, a wealth of resource tools for customer ...

Article: Training library staff and volunteers to provide extraordinary ...
Reference & Research Book News;  November 1, 2006 ;     491 words ... ... volunteers to provide extraordinary customer service. Todaro, Julie and Mark L. Smith ... practical guide adapts traditional customer service techniques to the library setting ... begin by explaining how to tailor customer service for specific audiences and then explore ...

Article: Superior Customer Service.(Brief ...
California Bookwatch;  October 1, 2006 ;     368 words ...Superior Customer Service Dan W. Blacharski Atlantic Publishing Co 1405 SW 6th Ave ... consumers decide to shop at one place over another? SUPERIOR CUSTOMER SERVICE is the answer--and a book that tells both brick n mortar and ...

Article: Quality Matters: From Clinical Care to Customer ...
Journal of Dental Hygiene;  March 22, 2008 ;     478 words ...Quality Matters: From Clinical Care to Customer Service Rattan R Quintessence Publishing Co. Carol Stream, Ill, 2007 168 pages, illustrations, indexed ISBN: 1-85097-100-5 ...

Article: The world of customer service, 2d ed.(Brief ...
Reference & Research Book News;  August 1, 2007 ;     401 words ...9780538730464 The world of customer service, 2d ed. Gibson-Odgers, Pattie. South-Western College Pub. 2008 224 pages $57.95 Paperback HF5414 After exploring customer ...