Article: The end of consumer surveys? P&G, Unilever join ARF in effort to move beyond question-and-answer.(News)(Procter & Gamble Co.)(Unilever Group)(Advertising Research Foundation)

Byline: JACK NEFF

After issuing dire warnings about the future of consumer surveys, the two biggest advertisers and buyers of market research in the world-Procter & Gamble and Unilever-are linking with the Advertising Research Foundation for an industry effort to embrace online chatter and other naturally occurring feedback like never before.

"Without transforming our capabilities into approaches that are more in touch with the lifestyles of the consumers we seek to understand, the consumer-research industry as we know it today will be on life support by 2012,'' Kim Dedeker, VP-external capability leadership, global consumer and market knowledge at P&G, ...

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