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Article: Remote diagnosis.
- Article from:
- Computer Act!ve
- Article date:
- October 2, 2008
- Author:
CopyrightCOPYRIGHT 2008 Incisive Media, published with the permission of Incisive Media. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Byline: Mark Wilson
Remote diagnosis
Need PC help, or want to help a friend? Both are made easy using remote assistance A- we show you how
If you're even slightly confident as a computer user, pretty soon every family member, friend and associate will ask for your help. Alternatively, you could be the lost PC pal who needs assistance from a more knowledgeable buddy. Either way, while advice can be imparted over the phone, it can be tricky for both parties to communicate precisely what is happening on-screen and what needs to be done.
This is where remote assistance can help A- and it's a feature built in to Windows. Using this ...