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Article: South African contact center industry: will growth match goals?(NEWS)
- Article from:
- Customer Interaction Solutions
- Article date:
- September 1, 2008
CopyrightCOPYRIGHT 2008 Technology Marketing Corporation. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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South Africa's outsourced contact center industry is experiencing the growth, but it may not reach the government's target. A study by Frost & Sullivan predicts the total number of outsourced seats will reach about 60,000 in the next five to seven years, yet the government has a goal of 100,000 by 2009. The current number of outsourced seats in South Africa is estimated to be between 24,000 and 25,000. According to the research organization the government needs to re-evaluate its ...