Article: Care home shake-up gives families a voice.

Byline: Daniel Martin

A WHOLESALE reform of the care system will give the elderly and their relatives greater rights to complain about mistreatment and poor standards.

It will also force large private companies operating care homes to undergo tougher inspections.

At the moment, only those whose care home place is funded by their council can make a complaint to the Local Government Ombudsman.

By contrast, self-funders - who make up around half of the 440,000 care home residents in Britain - can be asked to move out by managers if their families raise concerns about neglect.

Ministers are now planning to change the rules to ...

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