Article: Scoping claims contentions: oh, where did those golden days of property claims go when risk managers, adjusters and insurers held hands, sung the Coca-Cola song and strolled through a settlement to the satisfaction and betterment of all?(CLAIMS)

Summary

* Some property policyholders dream of a yesteryear when claims went smoothly, quickly and generously.

* Claims experts discuss whether such a golden era existed and if claims are more contentious today than ever.

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The session on how to handle a mega property loss started out as any other. The speaker methodically pushed through his PowerPoint presentation. The audience sat attentive, or at least quiet. Folks scurried in late, snuck out early. If you were sitting in this session at this past June's AIRMIC conference in Edinburgh, Scotland, you'd have no inkling of the furor about to ...

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