Article: Lenders Benefit from Greater Diligence, Lower Expectations.

Byline: Bonnie Sinnock

WESTLAKE VILLAGE, CA-The average customer's satisfaction with mortgage originators has risen slightly as consumer expectations have fallen and lenders have become more diligent, according to a yearly study by J.D. Power & Associates here.

The average satisfaction rate for mortgage originators on a scale of 1-1,000 was 757, seven points up from the previous year.

The top 10 originators received the following scores: SunTrust Mortgage (790), National City Mortgage (788), Wachovia (786), Wells Fargo (766), Bank of America and Washington Mutual (both scored 764), CitiMortgage/CitiBank (760), GMAC Mortgage (742), Chase (729) ...

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