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Article: BILL PAY: Bill-Pay adoption Remains Elusive: Fidelity NIS, Jack Henry step up feature sets on bill-pay services, but research shows that consumers turn to billers when they want to make a payment fast.
- Article from:
- Banking Wire
- Article date:
- November 17, 2008
- Author:
CopyrightCOPYRIGHT 2008 SourceMedia, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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In the uphill struggle to gain both customers and revenue for banks' online bill-pay features, vendors continue to tweak their offerings with enhanced services. The latest example: Fidelity National Information Services (FIS) last month launched its revamped, turnkey biller-direct service that in addition to expanded services to consumers-think e-bill delivery-also lets corporate bankers package the solution for their own merchant clients in lockbox and commercial cash management services. Fidelity, which has 6,000 client institutions on its bill-pay platform, already has two banks reselling down to the client base, hoping to showcase the profit-center potential of what, ...