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Article: Verizon Business to Provide Contact Center Services for U.S. Department of Veterans Affairs.
- Article from:
- Women's Health Weekly
- Article date:
- November 13, 2008
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Verizon Business has been selected to provide call center routing and support for the U.S. Department of Veterans Affairs (see also Verizon Business).
Under a new agreement valued at $20.9 million, Verizon Business will provide toll-free services, Hosted Interactive Voice Response (IVR) and secure database applications for Veterans Affairs call centers nationwide.
The agreement was awarded under the U.S. General Services Administration's Networx Universal contract, which covers 10 years. Networx is among the largest federal telecommunication contracts ever awarded by the GSA, providing federal agencies with a common vehicle for purchasing a ...