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Article: Demonstrating EAP value: calculating return on investment and the effectiveness of employee assistance services can demonstrate the value and necessity of a full-service EAP.(Focus: EAP REPORTING)
- Article from:
- The Journal of Employee Assistance
- Article date:
- July 1, 2007
- Author:
CopyrightCOPYRIGHT 2007 Employee Assistance Professionals. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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The decision to establish or operate an employee assistance program for an organization is based on the premise that the prompt resolution of employee problems will yield a significant human capital benefit and a positive economic return over the cost of the program. In reality, many EAPs survive because of the goodwill they generate, the anecdotal stories of success, their visibility in a crisis, or their status as a low-cost benefit.
If, however, a realistic appraisal of their value were to be requested, far too many EAPs might well be unable to demonstrate, in business terms, either their economic benefit or the effectiveness of the services they deliver to ...