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Article: Error-proofing fastener assembly.(CASE STUDIES)(Case study)
- Article from:
- Quality
- Article date:
- November 1, 2008
CopyrightCOPYRIGHT 2008 BNP Media. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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[ILLUSTRATION OMITTED]
Star Headlight and Lantern Co. Inc. (Avon, NY) has manufactured warning lights for the railroad and automotive industries for more than 119 years. As the company expanded into new product lines, increased customer expectations led to the reexamination of its threaded fastener assembly techniques.
Warning lightbars found on police, fire and EMS vehicles were a relatively new addition to Star's product offerings. When customers began to complain that lighthars were arriving damaged, management quickly focused on assembly procedures. "Screws holding the lights to the main bar were coming loose," says Andy Hornyak, purchasing manager ...