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Article: Call centers are just what the doctor ordered for today's economy.(Publisher's Outlook)
- Article from:
- Customer Interaction Solutions
- Article date:
- November 1, 2008
- Author:
CopyrightCOPYRIGHT 2008 Technology Marketing Corporation. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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In 1982, we launched this publication as Telemarketing[R] magazine as the first pioneering act to introduce, develop and promote what is now the multi-billion dollar contact center/CRM industry. Back then we called it "the magazine of electronic marketing and. communications." Needless to say that I was ridiculed at first by even mentioning that marketing someday would be done--or should be done--electronically. Today, of course, we know better and we are extremely humbled that our vision was 100% true 27 years ago.
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Along the way, we encountered many problems in the early days of developing this wonderful, job creating and job ...