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Article: Kent County Council Streamlines Service Desk Operations With Hornbill's Supportworks ITSM; Four star council provides faster response times and manages workload more efficiently with fewer staff.
- Article from:
- M2 Presswire
- Article date:
- January 7, 2009
CopyrightCOPYRIGHT 2009 M2 Communications Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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M2 PRESSWIRE-7 January 2009-Kent County Council: Kent County Council Streamlines Service Desk Operations With Hornbill's Supportworks ITSM; Four star council provides faster response times and manages workload more efficiently with fewer staff(C)1994-2009 M2 COMMUNICATIONS LTD
RDATE:07012009
Kent County Council, one of the UK's largest, most diverse councils has successfully implemented Hornbill's Supportworks ITSM (IT Service Management) software. The solution is used by 150 ICT operations staff to support 10,000 council staff located in over 500 different buildings around the county. This first phase of the implementation also provides staff with ...