Article: Tour operator fined for misspelling passenger's name.

Byline: Harish V Nair

Jan. 11--NEW DELHI -- What's in a name? A lot. This is what a tour operator realised after being directed by a consumer court to pay a compensation of Rs 10,000 for misspelling the name of an air passenger in the e-ticket following which her entire family went through agonising moments at the Palam airport. Vikaspuri resident Shubh Chand Jain had purchased five e-tickets of Jet Airways for his family members from Trip Travel Pvt. Ltd. on March 24, 2008 for a journey from New Delhi to Raipur and back. The date of departure was March 29 and arrival on March 31. When he reached the airport, Jain found that the tour operator had ...

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