Article: Interactive Intelligence to Integrate Contact Centre Capabilities with IBM Lotus Sametime; Product integration will add contact centre capabilities to IBM Lotus Sametime for comprehensive unified communications solution.

M2 PRESSWIRE-21 January 2009-Interactive Intelligence: Interactive Intelligence to Integrate Contact Centre Capabilities with IBM Lotus Sametime; Product integration will add contact centre capabilities to IBM Lotus Sametime for comprehensive unified communications solution(C)1994-2009 M2 COMMUNICATIONS LTD

RDATE:21012009

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, is working with IBM to deliver an integrated unified communications solution.

Interactive Intelligence will integrate the contact centre and IP telephony capabilities of its Customer Interaction Center (CIC) software ...

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