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Article: Interactive Intelligence to Integrate Contact Centre Capabilities with IBM Lotus Sametime; Product integration will add contact centre capabilities to IBM Lotus Sametime for comprehensive unified communications solution.
- Article from:
- M2 Presswire
- Article date:
- January 21, 2009
CopyrightCOPYRIGHT 2009 M2 Communications Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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M2 PRESSWIRE-21 January 2009-Interactive Intelligence: Interactive Intelligence to Integrate Contact Centre Capabilities with IBM Lotus Sametime; Product integration will add contact centre capabilities to IBM Lotus Sametime for comprehensive unified communications solution(C)1994-2009 M2 COMMUNICATIONS LTD
RDATE:21012009
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, is working with IBM to deliver an integrated unified communications solution.
Interactive Intelligence will integrate the contact centre and IP telephony capabilities of its Customer Interaction Center (CIC) software ...