Article: Mishandled documents at VA lead to temporary claims procedures.(Special Procedures)(Department of Veterans Affairs)

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The Department of Veterans Affairs has ordered temporary procedures for processing benefits claims from veterans and dependents whose applications may have been mishandled by VA personnel. The special procedures, which relax some administrative submission requirements, were ordered after VA investigators found hundreds of claims-related documents awaiting destruction at many of the agency's regional offices. Some of those documents, if disposed of, could have affected the benefits awarded to veterans and survivors, VA officials said.

These special procedures cover missing claims or evidence submitted between April 14, 2007, and ...

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