Article: A long days' journey into Azerbaijan.

Bob Vavra, Editor

The long, strange trip from Bangalore, India to Chicago takes 18 hours in the air and a couple more on the ground transitioning from plane to plane and gate to gate. At least that's how it's supposed to work.

If everything worked the way it was supposed to, you'd have little need for tutorials or training or maybe even your favorite manufacturing magazine. In the recognition that some things go wrong sometimes comes the desire by the best manufacturers to make sure things go better the next time.

Which wasn't my first thought when the pilot of our British Airways flight came on the intercom to tell us we'd be landing shortly ...

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