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Article: Expert systems usage: task change and intrinsic motivation.
- Article from:
- MIS Quarterly
- Article date:
- September 1, 1996
- Author:
CopyrightCOPYRIGHT 1996 University of Minnesota, MIS Research Center. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Introduction
In recent years, the relationship between expert systems usage and user motivation has been considered in a number of empirical studies (e.g., Burton, et al., 1993; Byrd, 1992; Markus and Keil, 1994). The findings of these studies suggest that the usage of an expert system is likely to be motivated by the job performance benefits that a user expects to realize. But improved job performance may not be the only motivator. Some researchers propose that it may be beneficial to view expert systems adoption in the broader context of job redesign (e.g., Hauser and Hebert, 1992). Such redesign recognizes that while motivation can spring from achievement and the ...