Article: Frequent Flyer Magazine and J.D. Power and Associates Announce Top Air Carriers in Customer Satisfaction

AGOURA HILLS, Calif., May 14 /PRNewswire/ -- J.D. Power and Associates announced today that Continental Airlines and America West Airlines rank at the top of the long flight and short flight categories, respectively, in the fifth annual Frequent Flyer magazine/J.D. Power and Associates Airline Customer Satisfaction Study -- U.S. Flights(SM). Continental repeated its 1996 performance, once again capturing the highest ranking for domestic flights of 500 miles or more while America West -- achieving a substantial improvement over last year -- earned top ranking for domestic flights under 500 miles.

"As we have found through our other travel industry studies (Hotel Guest ...

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