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Article: J.D. Power and Associates Reports: Non-Dealer Service More Satisfying to Vehicle Owners
- Article from:
- PR Newswire
- Article date:
- May 16, 1997
CopyrightCOPYRIGHT 1997 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Service is Increasingly Critical Issue for Dealers to Retain Profitability
AGOURA HILLS, Calif., May 16 /PRNewswire/ -- J.D. Power and Associates 1997 Service Usage and Retention Study(SM) announced today that vehicle owners are more satisfied with the treatment received and service provided by non- dealer, nationally recognized aftermarket service facilities. Consumers feel they ultimately save both time and money by visiting non-dealers for maintenance and repairs. This is a critical call to action for franchised automotive dealers -- who are experiencing a decline in new car margins -- to look to service in order to maintain their profitability. ...