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Article: Cegedim Dendrite Achieves Prestigious HDI[R] Certification.
- Article from:
- Biotech Week
- Article date:
- March 11, 2009
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Cegedim Dendrite announced that it has achieved the prestigious HDI[R] Support Center Certification. HDI is the world's largest membership association for IT service and support professionals, and the premier certification body for the industry. Cegedim Dendrite, a leading provider of Customer Relationship Management (CRM) to the pharmaceutical industry, is the only company within its category to achieve the HDI certification (see also Cegedim Dendrite).
HDIEs evaluation is based on a set of activities, each with four levels of maturity, to assess the support center. Cegedim Dendrite successfully underwent a thorough onsite audit of its U.S. Support Center to ...