Article: TRAVEL AGENTS: Package ideals.

Travel agents with a retail presence are being hit by the recession like other high street brands, but some sectors are bucking the trend. Clare Dowdy checks out four specialists investing in store refits to better serve their customers

'This millennium has been dominated by the Internet and the low-cost flight-generated era of independent travel, with travel agents struggling to keep up and being forced to sell single components and dynamic packages,' according to Mintel's December 2008 Travel Agents report.

And what with the collapse of 25 or so airlines in the 12 months to November 2008, the travel industry couldn't have looked bleaker. But that ...

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