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Article: Research and Markets: Analyst Opinion on the Viable Option of Using Twitter and Google as Customer Service Tools.
- Article from:
- Business Wire
- Article date:
- April 7, 2009
CopyrightCOPYRIGHT 2009 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/research/a4b7f5/twitter_and_google) has announced the addition of the "Twitter and Google as Customer Service Tools (Analyst Opinion)" company profile to their offering.
Vendors and enterprises are constantly searching for ways in which social networking technology can be used in a business context. The recent announcement of Salesforce.com's Service Cloud marks the start of the use of social networking to understand customer trends in order to provide better customer service.
Scope
* Salesforce.com and Fuze Digital Solutions are using Web 2.0 to leverage customer ...