Article: Analyst Opinion on the Viable Option of Using Twitter and Google as Customer Service Tools.

M2 PRESSWIRE-7 April 2009-Research and Markets: Analyst Opinion on the Viable Option of Using Twitter and Google as Customer Service Tools(C)1994-2009 M2 COMMUNICATIONS LTD

RDATE:07042009

Dublin - Research and Markets (http://www.researchandmarkets.com/research/1aa115/twitter_and_google) has announced the addition of the "Twitter and Google as Customer Service Tools (Analyst Opinion)" company profile to their offering.

Vendors and enterprises are constantly searching for ways in which social networking technology can be used in a business context. The recent announcement of Salesforce.coms Service Cloud marks the start of the use of social ...

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