|
|
Article: The Carphone Warehouse Receives KANA Summit Award for Peak Achievement in Customer Service.
- Article from:
- Business Wire
- Article date:
- April 14, 2009
CopyrightCOPYRIGHT 2009 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
Leading Independent Mobile Phone Retailer Raises First-Call Fix Rate to 89%;
Boosts Productivity of Customer Service Teams Across UK, India and South Africa
MENLO PARK, Calif. & LONDON -- KANA Software (OTCBB:KANA), has named The Carphone Warehouse the recipient of its annual Summit Award for outstanding achievement in customer service. The KANA Summit Award recognizes an organization that demonstrates exceptional commitment to serving its customers and combines people, processes, and technology to enhance the service experience.
The Carphone Warehouse is Europe's leading independent retailer of mobile phones and services, with 1,700 stores ...