Article: Paddy Power Achieves Email Response Times of Less Than an Hour Using nGenera CIM; Advanced email management and live chat tools guarantee rapid, accurate and personalised customer service.

M2 PRESSWIRE-14 April 2009-Paddy Power: Paddy Power Achieves Email Response Times of Less Than an Hour Using nGenera CIM; Advanced email management and live chat tools guarantee rapid, accurate and personalised customer service(C)1994-2009 M2 COMMUNICATIONS LTD

RDATE:14042009

London, UK -- Ireland's biggest bookmaker, Paddy Power, is delivering email responsetimes of less than an hour to all customers, following the implementation of nGen Email from nGenera Customer Interaction Management (CIM). As part of its commitment toonline customer service, Paddy Power has also introducedlive chat assistance on thewww.paddypower.com website, powered by nGen Chat, ...

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