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Article: Genesys announces dramatic rise in number of businesses using Voice Self-Service Platforms in EMEA; EMEA region shows highest growth of voice portal shipments for Genesys in 2008 - a 51 per cent growth between 2007 and 2008 and a 42 per cent increase in the previous year EMEA-based customers moving beyond initial cost cutting goals to use Voice Self-Service to improve the customer experience.
- Article from:
- M2 Presswire
- Article date:
- April 21, 2009
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M2 PRESSWIRE-21 April 2009-Genesys Telecommunications Laboratories: Genesys announces dramatic rise in number of businesses using Voice Self-Service Platforms in EMEA; EMEA region shows highest growth of voice portal shipments for Genesys in 2008 - a 51 per cent growth between 2007 and 2008 and a 42 per cent increase in the previous year EMEA-based customers moving beyond initial cost cutting goals to use Voice Self-Service to improve the customer experience(C)1994-2009 M2 COMMUNICATIONS LTD
RDATE:21042009
CAMBERLEY -- Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), saw a dramatic increase in customer ...