Article: Transversal Joins Customer Contact Association.

Article: Your call is important to the champion of contact centres BOSS OF ...
The Sunday Herald;  November 12, 2006 ;     700+ words ... ... vehicle repaired. As chief executive of the CCA (Customer Contact Association), which represents around 30-per cent of ... to turn organisations' perceptions of their customer contact centres from "buffer zones" between them and ...

Article: CCA Honors Achievement in Customer Contact
Wireless News;  November 28, 2008 ;     700+ words ... ... CCA Honors Achievement in Customer Contact (C)2008 10Meters - http://www.10meters.com The Customer Contact Association (CCA), the professional body for customer contact, has named the Future Pension ...

Article: Call centre rings up jobs
Winnipeg Free Press;  August 25, 2006 ;     700+ words ... ... 4,000 in 1995, according to the Manitoba Customer Contact Association (MCCA). "It's definitely a growing industry ... centres, while others contract out the work to customer contact firms. Source: Manitoba Customer Contact Association

Article: Customer contact middleware from HP
Telemarketing & Call Center Solutions;  March 1, 1997 ;     700+ words ... ... Circle No. 500 on Reader Service Card Customer Contact Middleware From HP Hewlett-Packard ... has announced release 4.0 of its Customer Contact Manager middleware, which is designed ... Internet as easily as over the phone. Customer Contact Manager manages and integrates customer ...

Article: Cisco Systems Expands Cisco Powered Network Program for ...
Business Wire;  May 29, 2001 ;     700+ words ... ... Designations for Companies Delivering Cisco Customer Contact Software Platform as a Hosted Service ... hosted services based on the Cisco customer contact software platform. The new designations ... Collaboration Server components of the Cisco customer contact software platform to ...

Article: Developing customer contact.(call centers evolve ...
The Banker;  October 1, 1999 ;     700+ words ... ... changes is the importance of the customer contact centre in today's CRM strategies. The customer contact centre is a more effective channel ... difference between the call centre and the customer contact centre is that the customer contact ...

Article: Experian pioneers the UK's first Internet protocol enabled ...
M2 Presswire;  August 14, 2002 ;     700+ words ... ... s first Internet protocol enabled customer contact centre (C)1994-2002 M2 COMMUNICATIONS ... the UK's first Internet Protocol Customer Contact Centre. The new technology - which ... Experian's new, state-of-the-art customer contact centre in Worcester - provides a blueprint ...