|
|
Article: Natural foods store uses 'organic' training approach.(Success Stories)
- Article from:
- Employee Benefit News
- Article date:
- May 1, 2009
CopyrightCOPYRIGHT 2009 SourceMedia, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
Byline: Todd Hudson
Whenever I'm in Portland, Ore., my favorite place to shop is a natural foods chain called New Seasons Market. The produce is fresh. The selection is great. But what really sets them apart from every other grocery store is their top-notch customer service.
At New Seasons, there's always an employee nearby to cheerfully answer a question or help me find an item. It's not just at one store. It's at all nine of them.
New Seasons employs 1,700 people. Having run operations for decades myself, I know you don't get such consistent high performance by accident. What's their secret? I wondered. Could it have anything to do with ...