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Article: Saint Paul Pioneer Press, Minn., Business Solutions Column.(Originated from Saint Paul Pioneer Press, Minn.)
- Article from:
- Knight Ridder/Tribune Business News
- Article date:
- October 19, 1997
- Author:
CopyrightCOPYRIGHT 1997 Knight-Ridder/Tribune Business News. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Oct. 19--THIS WEEK'S QUESTION: What are the three most important things my business should do to give great customer service?
WHO: Nancy Schriefer
BACKGROUND: President of Prism Marketing in St. Paul
KEEP THE CHANNELS OF COMMUNICATION OPEN: Today's business climate has restructured service right out of many firms. Voice mail, e-mail and faxes take the place of the personal touch. Yet in times of fierce competition, good service makes the difference when companies choose vendors or offer referrals.
As a small-business owner, my greatest frustrations come when suppliers don't keep me informed. I'd rather hear bad news than ...
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Article: CORRECTION: Saint Paul Pioneer Press, ...
Knight Ridder/Tribune Business News;
March 4, 2003 ;
700+ words
...By Gail MarksJarvis, Saint Paul Pioneer Press, Minn. Knight Ridder ... Business News Mar. 4--Saint Paul Pioneer Press, Minn., has sent a corrected ... following corrected one. Saint Paul Pioneer Press, Minn., Investor's ...
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