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Article: Time Warner Cable Expands and Extends Relationship Management Contract with Convergys to Drive High Performance Service.(Company overview)
- Article from:
- Business Wire
- Article date:
- May 4, 2009
CopyrightCOPYRIGHT 2009 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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CINCINNATI & STAMFORD, Conn. -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Time Warner Cable Inc. (NYSE: TWC), a leading national cable television company, has expanded and extended its existing e-Care contract with Convergys. Time Warner Cable has leveraged various Convergys products and services to improve its operating performance over the past decade, including convergent billing solutions. The company will continue to use Convergys' customer solutions to drive a superior customer experience.
Time Warner Cable and Convergys will continue to address the growing demand for a seamless, multi-channel ...