Article: The Rise of Social Networking and Emerging Channels in Customer Service (Strategic Focus).

Article: Charter Integrates Social Media with ...
Wireless News;  September 23, 2009 ;     335 words ... ... 2009 Charter Integrates Social Media with Customer Service Offering Type: News Charter ... Inc. announced that its Social Media Customer Care team has been ... two years. The company's Social Media Customer Care team can be ...

Article: Visible Technologies and Forrester Research Host Webinar on ...
Business Wire;  December 10, 2009 ;     700+ words ... ... Will Learn How Social Media Can Improve Customer Service, Increase ROI ... Leveraging Social Media to Transform Customer Service, Satisfaction ... leaders on how social media can transform customer service efforts across ...

Article: Social media as a customer service ...
The Daily Record (Baltimore);  September 30, 2009 ;     700+ words ... ... the proliferation of social media available today has created ... journalists and PR agents. "Social media is nothing more than a customer service tool," Peter Shankman ... sometimes misguided use -- of social media tools. Using HARO as an ...

Article: SPEAKER ALERT: Industry Experts to Examine the Evolution and ...
Economics Week;  October 9, 2009 ;     700+ words ... ... topics that span across customer service operations and social media, workforce optimization ... will examine how new social media raises the stakes for ... helps improve the entire customer service delivery network, powering ...

Article: Charter Adds Social Media to Customer ...
Entertainment Close-up;  September 21, 2009 ;     662 words ...Charter Communications, Inc. announced that its Social Media Customer Care team has been interacting with customers ... with training over the past two years. The company's Social Media Customer Care team can be followed on Twitter and contacted ...

Article: New Study Indicates Consumers Use Social Media to ...
Business Wire;  April 22, 2008 ;     700+ words ... ... ALTO, Calif. -- As social media usage becomes more ubiquitous ... affluent consumers are using social media channels to share their personal customer service experiences and learn ... Reputation in the Age of Social Media," which will be presented ...

Article: Media Morph: Customer service via social ...
Advertising Age;  November 17, 2008 ;     700+ words ... ... as Comcast and Dell have been using social-media sites such as Facebook and Twitter ... spreading goodwill. But as a medium for customer service? Paint me skeptical-until now ... Satisfaction, a community-based customer-service aggregator for large and small brands ...