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Article: PM Hospitality Strategies Increases Customer Satisfaction with Web-based Technology.
- Article from:
- PRWeb
- Article date:
- June 9, 2009
CopyrightCOPYRIGHT 2009 COMTEX News Network, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Atlanta, GA, Jun 09, 2009 (PRWeb.com via COMTEX) -- One of the keys to guest satisfaction and revenue growth is the ability to solve problems quickly. PM Hospitality Strategies realized that if they could shorten the time from discovery to resolution, before guests even realized there was an issue, they could increase customer satisfaction (http://www.hotelservicepro.com/?Campaign=PRWebPMhospitalityjun92009) and loyalty, boost repeat business and generate positive word of mouth that would impact their bottom line.
In 2008, PM Hospitality Strategies installed Web-based hotelServicePro (http://www.hotelservicepro.com/?Campaign=PRWebPMhospitalityjun92009) at 11 ...