|
|
Article: Live Chat Comparison Conducts Secret Shopper Research with Leading Retailers to Test Communication Technologies.
- Article from:
- PRWeb
- Article date:
- June 9, 2009
CopyrightCOPYRIGHT 2009 COMTEX News Network, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
Wichita, KS, Jun 09, 2009 (PRWeb.com via COMTEX) -- Live Chat Comparison (www.livechatcomparison.com) today announced the release of an independent research report, commissioned by Bravestorm and conducted by veteran market analyst and former Gartner vice president Tim Smith titled, "Online Shopping Review: Testing Three Communication Methods."
Smith's intent was to take a closer look at some of the more compelling insights revealed in a recent BoldChat report on live chat effectiveness. (http://www.boldchat.com/v5/live_chat_effectiveness.jsp). A key conclusion of that report was that live chat software is an important tool for driving sales. Additionally, the ...