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Article: Voxeo's IMified Launches Twitter Support to Help Companies Expand Customer Service.
- Article from:
- PRWeb
- Article date:
- June 24, 2009
CopyrightCOPYRIGHT 2009 COMTEX News Network, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Boston, Mass, Jun 24, 2009 (PRWeb.com via COMTEX) -- At the Enterprise 2.0 conference today in Boston, Voxeo Corporation, a leading provider of premise and hosted Unified Communications and Unified Self-Service platforms, announced that its recently acquired IMified platform now supports direct inbound and outbound communication via Twitter. As companies expand their use of Twitter to interact with customers, applications can be created to help a company grow and scale their ability to respond on Twitter.
"Twitter has brought a direct, human element back into customer service and support," said Dan York, Director of Conversations at Voxeo. "We use Twitter ...