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Article: SAP benchmarking program begins tracking first KPIs.
- Article from:
- Network World Middle East
- Article date:
- July 6, 2009
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Byline: jeevan@cpidubai.com (Staff)
SAP users have begun measuring the performance of key aspects of their ERP (enterprise resource planning) systems as part of a benchmarking process agreed to with user groups. In April, SAP agreed to delay an increase in the cost of its Enterprise Support service, and to make future increases conditional on meeting certain targets for performance and customer satisfaction.
The first key performance indicators (KPIs) to be tracked will be CPU utilization and storage performance, according to the Francophone SAP Users' Club (USF).
Later, the 43 European enterprises participating in the program will track other indicators, ...