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Article: New Program Collects and Publicly Reports Patients' Ratings of Doctors.
- Article from:
- Pediatrics Week
- Article date:
- August 8, 2009
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A pilot program has shown the national feasibility of conducting scientifically valid surveys of patients and giving the public ratings and reports by patients on how well their doctors listen and explain things, make themselves available for appointments and care when needed, arrange to have helpful and courteous office staff, and perform on other important aspects of care that patients can judge.
Consumers' CHECKBOOK/Center for the Study of Services, a nonprofit consumer organization, released ratings and reports on hundreds of individual doctors in each of three metropolitan areas -- Denver, Kansas City, and Memphis. The pilots have demonstrated a low-cost, ...