Article: A missing link in assessment: collaboration between academic and student affairs professionals.

Several dozen faculty and staff members went off-campus to reflect for a day about the quality of their institution's undergraduate program. To frame the discussion, participants read in advance Willimon and Naylor's, The Abandoned Generation (see box), a critical examination of the contemporary undergraduate experience. The English professor leading the retreat claimed to lack experience in facilitating such events. Nevertheless, he deftly brought the group to consensus on more than a few points, using a decision rule borrowed from his Shakespeare class: "We assume consensus unless two or more people disagree with an observation."

A mild surprise was that the group ...

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