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Article: Financial theory and practice in the application of TQM: the case of IBM Rochester. (Total quality management)
- Article from:
- Journal of Managerial Issues
- Article date:
- March 22, 1998
- Author:
CopyrightCOPYRIGHT 1998 Pittsburg State University - Department of Economics. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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As a management tool, Total Quality Management (TQ, M) has its origins in statistical quality control theory (Walton, 1986). Later, it was applied with great success in Japan to corporate manufacturing and managerial decision-making processes (Deming, 1982, 1986). Because of TQM's contribution to Japan's dramatic economic recovery, attention to quality and competitiveness has revolutionized business practices in the U.S. over the last decade. The objective of TQM is the enhancement of firm efficiency and profitability through process improvement. On a more fundamental level, the ultimate goal of TQM is to improve corporate earnings by increasing the degree of customer ...