Article: Acer Commercial Customers Reap Rewards Gained From Technical Support Infrastructure Changes

Commercial Technical Support Move to Temple, Texas Proves Advantageous

 
  To Business Customers, Local Economy and Acer Bottom Line 

SAN JOSE, Calif., May 13 /PRNewswire/ -- Touting the results from a major service and support infrastructure investment, Acer America Corporation, a member of the Acer Group, the world's third largest PC manufacturer, today announced proof-positive data that clearly demonstrates significant service and support improvements for Acer commercial customers. After six months of analysis, the overall findings quantify dramatic reductions in both telephone hold times and customer escalation calls, thus providing Acer ...

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