Article: A perfect match. (Omni Services CEO Bob Mitchell and Pres Chuck Connors)(includes related article on Omni Services' markets)(Cover Story)

When Joe Marotta goes on a sales call with Chuck Connors he says he often feels like an actor in a Broadway show. There's no stage, no lights and no curtain calls, but the choreography is there. Like a playwright, director and actor all in one, Connors choreographs the call, rehearses it and then presents the scene to the customer. It's called preparation, says Marotta, a Long Island-based regional sales manager for the Aeroquip Corp. And it's the main reason he has such confidence in Connors' company, Worcester, Mass.-based Omni Services.

Connors, Omni's president and a 21-year company veteran, has made the psychology of selling his life's work. Within minutes ...

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