Article: Care management program cuts costs, improves outcomes.

Care management program cuts costs, improves outcomes

Patients report improvements in quality of life

A few years ago, Catherine Beatty, RN, MSN, faced a frustrating problem common to case management coordinating care for just a few very sick patients was keeping her case managers tied up for days on end.

These were complex patients with a lot of comorbidities, says Beatty, manager of medical services for BlueCross BlueShield of South Carolina, based in Columbia. Many of them were terminally ill. They needed more intensive case management than our case managers could give them.

Then, in 1998, BlueCross BlueShield of South Carolina ...

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